Need help with something? Want to request a game? No problem! Ask away! You can send us a message using the form below.
Frequently Asked Questions:
When will I receive my games? (Non-pre/back-order games)
We aim to send games out on the day that they were ordered, provided the order was placed before 4pm, Monday to Friday. Orders are sent through the New Zealand Post's standard service, and may take a few days to arrive. We will email you a tracking code, which you can use to track your parcel at: nzpost.co.nz/tracking .
When will I receive my pre/back-order game?
Pre-ordered items are sent out on or near the date of release.
Back-ordered items will be sent out as soon as we receive it from our distributor. This usually takes 5-7 days after a game is ordered from our website.
If an order contains games that are currently in stock as well as a pre/back-order game, the non-pre/back-order games will be sent out immediately, while the p/b game will be sent out as soon as it arrives.
How much is shipping?
Shipping is FREE!
What payment methods can I use?
We currently accept Visa, Mastercard and Paypal – but we are always open to suggestions for future improvements :)
Where can I find promotion/discount codes?
On our Facebook page! Go to https://www.facebook.com/ggstore.co.nz/ to find promotions, information, competitions and more!
How do I return an item?
Send us a message and we will get back to you with details on how to proceed.